The Dibrugarh District Administration has introduced an electronic delivery system for all public services. CFC was initiated to meet such objectives like speed , efficiency , consistency and reliability and to substantially improve the citizen interface etc.
CFC (Computerized Facilitation Centre) was officially established on 24th December’2003 at the office of the Deputy Commissioner, Dibrugarh. It is established to serve the purpose of the common people , by giving them services like Jamabondi, PRC, Birth & Death Legal Heir and many others etc within one to two days, except Jamabondi which takes 4 days. The Centre Charges a minimum Rs 10/- for all the services and Rs 30/- for Jamabondi.

HOW IT WORKS :

The CFC was completely funded by the District Administration and it is presently run by a private operator. A part of the Revenue that is collected through CFC and its amalgamated centres that are located in the Circle Offices is given to the District Administration by the Private Firm.
Initially the software of the CFC was made by IIT, Guwahati, but in September ‘2005 a new software was developed by NIC, Dibrugarh. This new software is at present actively working.
The main CFC Centre in the Deputy Commissioner Office is connected to NIC, Dibrugarh which is also the main server room as well as to the computer room at the top floor of the DC Office building.The expenditure of running the CFC is fully borne by the Private Firm , like stationery articles, cables , printer toner etc, but in case of heavy expenditure it is to be borne by the District Administration . Since last three years CFC became very much a part of District Administration , because it provides nine important services to the general public and also various official computer related works entrusted by various officers . The Whole certificate Branch is in the CFC.

TYPES OF SERVICES PROVIDED BY CFC

1) Jamabondi
2) Legal Heir
3) Birth
4) Land Sale Permission
5) Bakijai
6) PRC
7) PRC Circular Copy
8) Non Creamy Layer
9) Death

PUBLIC BENEFITS:

Since it is a facilitation centre, utmost importance is given to the public so that they could get certificate easily. People know when they will get the certificate after applying in the centre. They can get a certificate in one day, if applies in the morning and the next day if applies in the evening. The common people did not need to go from branch to branch in search of certificates instead they could easily get from the CFC at a given time.
In the Circle offices the CFC operator used to bring all the application applied in the respective circles. They submit it to the CFC main centre for all the process. And then take away by hand to deliver the services to the common people of the respective circles. For eg a person from Naharkatia can apply for a certificate in the Naharkatia CFC and could take away the certificate from there after three to four days. The responsibilities of sending an application to the D.C. Office is with the CFC operator of the respective circles. Till now the CFC is doing an excellent job in delivering public services to the public.

BENEFITS OF DISTRICT ADMINISTRATION :

The CFC is completely funded by District Administration. It has done a commendable job in delivering of public services to the people. The entire work of Certificate Branch is now completely computerized and computerized certificates are issued to the public in quick time. Along with general certificates like PRC, PRC Circular, Non Creamy etc. Land Sale Permission , and Bakijai Certificates are also issued. Two Dealing Assistants are allotted to look after the matters of CFC. All the works of CFC is done by CFC Staffs. A part of the Revenue earned by CFC and its amalgamated centres goes to the District Administration.

EMPLOYING OF CFC :

There are total 9 (nine) staffs engaged in the CFC, Dibrugarh. Four (4) staffs are engaged in CFC, Deputy Commissioner Office KIOSK and five (5) staffs are engaged in the respective circles of the District. The Employees of the CFC are paid monthly salary. Along with all the regular works the Employees of the CFC are also engaged in various computer related works of different branches entrusted by DC/ADCs/ SDO/EACs/RS.